Frequently Asked Question

We offer coaching solutions for all levels: C-Suite, Executive, High-Potential and Emerging leaders. We can match each coaching engagement to organizational goals and meet participants where they are in their careers. We also have leadership development offerings that are specific to DE&I objectives.

Coaching engagements are typically 3-12 months based on the unique needs of the leader. Our coaching process begins with a comprehensive assessment process to understand the participant’s leadership style, strengths, and overall effectiveness in the workplace. We collect feedback from direct reports, supervisors, and peers through a customized 360 Interview Process to provide additional insight into the leader’s impact and performance. The participant and their executive coach engage in regular meetings to identify areas of development, analyze key stakeholder relationships, and build a Leadership Development Plan to support the participant’s strategic initiatives. The participant and their executive coach practice new skills and tactics that align with the goals of the organization. The engagement concludes with the participant increasing their contributions and enhancing overall leadership. We offer ongoing support and extensions for participants that would like to continue after the initial engagement has concluded.

We can offer coaching to clients in person and virtually. We are adept in providing virtual solutions for participants for their ease and convenience whether they are looking to save time in their schedules, are located outside of our geographical areas (offices located in Philadelphia, New Jersey, New York, Washington DC and Chicago) or are located in other countries. We regularly use Zoom, Microsoft Teams, Google Meets and WebEx, and can utilize whichever platform that is most relevant for the client and participant.

We implement several measures to determine the effectiveness of our coaching processes which are monitored by our Vice President of Quality & Delivery. At the initiation of any engagement, the participant is asked to complete a ‘Pre-Program Survey’; and at the conclusion of the process, the participant is then asked to complete a ‘Post-Program Questionnaire’ to determine the progress against initially determined goals. We use these surveys to qualitatively compare the results and determine the growth of individuals to map out areas for continued development. Each coaching engagement is tracked for progress on a regular basis through monthly progress reports.

There are several touch points with the participant’s Manager (if appropriate) at the beginning, middle and conclusion of the engagement to measure observable change which is an indication of the effectiveness of the coaching. Where applicable, we also utilize behavioral feedback and observational outcomes gathered from the participant, peers, and manager(s) through a follow-up 360 Interview Process.

We regularly survey past coaching participants to measure rates of promotions, new responsibilities, and other successes.

Depending on the program, skills-building sessions can be held in person, virtually, or through a hybrid model:

• The Executive Leadership Institute for Women (ELIW) is run in several cities across the country and holds the quarterly skills-building sessions in person at a local venue. Cities include Atlanta, Boston, Dallas, New York City, Philadelphia, and Washington DC.
• A Leadership Experience for Black Women is held virtually over Zoom so that participants can attend from any location across the country and save valuable time on travel.
• EXCEL for Emerging Women Leaders follows a hybrid model to mirror the current state of the workplace. The first skills-building session is hosted in person in King of Prussia, PA and the remaining three sessions are held virtually over Zoom. This gives participants the benefits of building their network both in person and virtually.
• We can provide in person, virtual, and hybrid solutions for customized internal programming for clients. We regularly use Zoom, Microsoft Teams, Google Meets and WebEx, and can utilize whichever platform that is most relevant for the client and program participants.

We provide customized evaluations to be completed by program participants immediately after the delivery of program sessions. A rating is requested for each area of content and for each facilitator, as well as presentation style, materials, and many other aspects of the delivery environment.

We use surveys to capture behavioral and demographic data where appropriate for our pre-program and post-program questionnaires. We also store data on promotions and retention for leadership program graduates. Behavioral changes are validated through feedback and examples provided by a variety of sources including the manager, peers, and self-reports. In addition, evidence-based data is used when projects are completed that relate to learning goals or development goals.